log in

Discussion in 'Introductions & Saying Hello' started by chichester54, Mar 9, 2019.

  1. chichester54

    chichester54 Registered Users

    Joined:
    May 15, 2015
    Messages:
    7
    everytime I log in I have to re enter a new password as it says invalid pass word
     
  2. sarah@forumHQ

    sarah@forumHQ Moderator

    Joined:
    Oct 1, 2018
    Messages:
    990
    Hi Chichester, that's puzzling, let me look into it for you and I'll come back and let you know how I get on!
     
  3. sarah@forumHQ

    sarah@forumHQ Moderator

    Joined:
    Oct 1, 2018
    Messages:
    990
    Hi again, I'm afraid we haven't encountered anything like this before!

    The first thing we'd like to try, if it's ok with you, is resetting your password centrally. You'll receive (another) new password, which you'll have to reset once more (I hope you're not running out of password ideas!). We hope that this might somehow break the cycle you're in.

    Let me know if you're happy to try that!
     
  4. chichester54

    chichester54 Registered Users

    Joined:
    May 15, 2015
    Messages:
    7
    yes thank you will try that
     
  5. sarah@forumHQ

    sarah@forumHQ Moderator

    Joined:
    Oct 1, 2018
    Messages:
    990
    Okey doke, you should receive a new password shortly - you'll need to change it to something more secure the first time you use it. Fingers crossed!
     

Share This Page