Smileys not working?

Discussion in 'Technical & Help' started by pippa@labforumHQ, Jan 30, 2012.

  1. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Smileys not working?

    I can't see David's avatar either, not in internet explorer or chrome. Carole's avatar and mine on the other hand look fine.
    This is quite weird
     
  2. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    I'm slowly beginning to unravel this mystery.

    The avatars that are showing fine are ones that people have linked to on other sites, rather than uploading directly into this forum. The ones that are not showing are being called via the forum software from the database. According to the database they still exist, but somewhere inbetween the two they have become lost.

    I'll keep tinkering and see what I can find out.
     
  3. Rocketman

    Rocketman Lab Technician Forum Supporter

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    Re: Smileys not working?

    To throw a spanner in the works I am missing some avatars, but the Smilies are working just fine.
     
  4. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Smileys not working?

    Thank you!
     
  5. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    I've enlisted the aid of the SMF community to try and get this problem sorted. I'll keep everyone informed.
     
  6. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    For those that are interested it would seem that the avatars are still in the folder they are supposed to be in. However the forum encrypts the names and stores the recall info in the database. Somewhere along the way there is a mistake in this process. It looks like somehow the permissions for the folder are wrong.
     
  7. David

    David Registered Users

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    Re: Smileys not working?

    Good luck. [Insert smiley]
     
  8. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    Right that should be fixed now.

    Unfortunately all previously uploaded avatars are unlikely to work, but you should now be able to re-upload one and have it display.

    The smileys should be there too.

    Let me know if there are any issues!
     
  9. David

    David Registered Users

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    Re: Smileys not working?

    :)

    WooHoo!
     
  10. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Smileys not working?

    Splendid! Thank you very much! :D :D :D
     
  11. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    For those of you that are interested the problem was caused by me!

    We used to be on the URL thelabradorretriever.co.uk and mirrored on this one. We recently moved everything onto this URL and stopped using the old version. However I forgot to update all the settings in the forum so the smileys and avatars were all in the new place, but the forum was still looking in the old one.

    A few alterations in the settings later and we're good to go!
     
  12. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Smileys not working?

    Hooray!
     
  13. caroleb

    caroleb Registered Users

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    Re: Smileys not working?

    Oops but well done it spotting it - the weird bit is that it still half worked! Ah the joys of technology
     
  14. Sammie@labforumHQ

    Sammie@labforumHQ Administrator Staff Member

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    Re: Smileys not working?

    Hooray :) :) :) :D ;D ::) ::) ::) :-\ :D
     
  15. imported_admin

    imported_admin Administrator

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    Re: Smileys not working?

    [quote author=caroleb link=topic=335.msg1509#msg1509 date=1329253957]
    Oops but well done it spotting it - the weird bit is that it still half worked! Ah the joys of technology
    [/quote]

    I guess the reason it seemed as if it might be browser specific is that some people had the old images cached on their computers whilst some didn't. It was only when the cached files were replaced that the images started to vanish.
     

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