Why can't I PM some members?

Discussion in 'Technical & Help' started by charlie, Mar 7, 2014.

  1. charlie

    charlie Registered Users

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    I have been PM by a member for some help and I can't reply, this has happened with a number of forum members. Is there a problem somewhere?

    Thanks, x
     
  2. Rosie

    Rosie Registered Users

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    Re: Why can't I PM some members?

    Hi Charlie
    I think that was me! (Rosie and Pongo, about dog doorbells?)
    Sorry you can't PM me back, but perhaps you could reply here? (Or on my original post which is still on the board somewhere....)
    Thanks!
    rosie
     
  3. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    Hi Rosie,

    Sorry I couldn't PM not sure what has happened.

    Anyway I am a complete technophobe but if you go onto Training there is a title " Training to use a door bell" and I have replied to Maggie68 to help her dog also. I really hope it helps Pongo. I trained my rescue boy Charlie and it was very easy and so useful.

    Good luck,
    Helen

    Love the name Pongo x :)
     
  4. Rosie

    Rosie Registered Users

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    Re: Why can't I PM some members?

    Thanks Helen! Will look now!
    R
     
  5. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    Hi Helen,

    The member group permissions are set so that the private message system is available to established members only. Newbie members (less than 15 posts) can't use it.

    The objective is to prevent people joining the forum just for the purposes of spamming other members through the message system.

    I am happy to consider altering this, if it's causing a problem or if members think it unreasonable or unnecessary. :)

    Let me know what you think

    Pippa
     
  6. Karen

    Karen Registered Users

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    Re: Why can't I PM some members?

    Helen has also had problems responding to me, Pippa. :(
     
  7. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    [quote author=Karen link=topic=4779.msg59307#msg59307 date=1394233415]
    Helen has also had problems responding to me, Pippa. :(
    [/quote]

    Thanks Karen, I still can't PM you :( x
     
  8. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    Hi Pippa,

    I was trying to PM Rosie who has 26 posts, so not sure what has happened, but I will go with the flow :)

    Thanks. x
     
  9. charlie

    charlie Registered Users

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    Anyone unable to send PMs?????

    Is anyone else having problems sending PMs?, I just tried a different member and I can't send. This is a little frustrating :(
     
  10. Karen

    Karen Registered Users

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    Re: Why can't I PM some members?

    I've just sent you a test pm Helen, see if you can answer it. X
     
  11. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    NO I can't :( x
     
  12. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    Oh dear, I will try and find out why :(
     
  13. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    Helen, can you try sending me a message please?
     
  14. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    NO can't send one, there is just a little red box with a 'x' in it :( Sorry for this trouble Pippa x
     
  15. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    It's not your fault! I'm sorry this has happened. I've checked all the settings and they look fine to me, which is the limit of my ability. So I'll have to get someone in to have a look. Which will probably not be until next week now I'm afraid :(

    Meantime, if anyone else is having trouble sending or opening messages, please let me know in this thread. Thanks
     
  16. drjs@5

    drjs@5 Registered Users

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    Re: Why can't I PM some members?

    I sent you a message as a reply to a previous message. Wondering if its any different not being a " new" message Helen.
     
  17. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    Just another thought, I don't suppose your message box is full is it Helen? I can't tell from admin. Not that that should stop you sending...
     
  18. charlie

    charlie Registered Users

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    Re: Why can't I PM some members?

    I can reply to Jac but not Karen or a couple of new members ???
     
  19. pippa@labforumHQ

    pippa@labforumHQ Administrator

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    Re: Why can't I PM some members?

    How bizarre ???
     

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